New Non-attendance Policy

Posted by: Lisa Mcgrath - Posted on:

To battle the increase in patients not attending appointments they have booked, we are introducing a new Non-Attendance Policy from 1st May 2024. Every appointment booked and not attended is a missed opportunity for another patient who could have received their medical care, resulting in longer waiting times and delays in treatment.

You can cancel booked appointments in any of the following way:

  • Telephone – 01472 246100
  • Cancellation link on your SMS text message from the reminder of the appointment
  • Online through Patient Access or the NHS App.
  • Practice email – nel.b81091-patients@nhs.net (please include your name and the appointment details).