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In order to make as easy as possible for you to order your repeat medication, we take prescription order in person, via post, by telephone or online

Whenever possible, please refer to the counterfoil provided on the reverse of your prescription when ordering your medication. This allows us to process a request efficiently and minimises the chance of errors.

Ordering by Phone

Prescription line: 01472 246101

Repeat prescriptions ordered over the phone will take two working days to process

Lines are open:

Monday, Tuesday, Wednesday, Friday 11.00am – 03.00pm

Thursday 10.00am – 12.00pm

Please refer to your patient number which is on the left hand side of your prescription

Ordering by post

Send your prescription request along with a stamped addressed envelope to:

Prescription Services
Freshney Green Primary Care Centre
Sorrel Road
North East Lincolnshire
DN31 4GB

We cannot be held responsible for the delivery of postal requests, either to ours or to your address. Please allow at 5 working days for the request to reach us and to be returned to you. If you do not receive your prescription within 5 working days, please contact the surgery to try and ascertain if it has been issued.

Ordering online

Visit the online services page to find out how to register to use this service.

Electronic Prescription Service (EPS)

If you get regular prescriptions, the EPS may be able to save you time and unnecessary trips to the surgery. EPS makes it possible for prescriptions to be sent electronically to the pharmacy or dispenser of your choice.

To nominate a pharmacy, just ask your preferred pharmacist what to do.

Pharmacy collection

If you do not wish to use the EPS but would like the pharmacy to collect prescriptions on your behalf, contact your own pharmacist directly and they will be able to make the necessary arrangements for you.

NHS charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £8.05
  • 12 month prepayment certificate (PPC): £104.00
  • 3 month PPC: £29.10

If you are likely to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a Pre Payment Certificate.

Further information about prescription exemptions and fees can be found on the NHS website.