Littlefield endeavours to provide excellent care to all our patients but to forge a good patient/doctor relationship we expect our patients to show commitment and responsibility towards their own health and wellbeing. Therefore we have developed our patient charter which outlines what we offer our population and what we expect in return.
The Practice operates an open surgery system for morning and evening Surgery sessions and therefore no appointment is necessary. We regularly survey our patients to ensure this is their system of choice and to date we had overwhelming support.
Patients are seen in order of arrival and provided they arrive before 9:30am or 5:30pm they are usually seen by the Doctor of their choice. Those arriving after 9:30am or 5:30 pm may be seen by another Doctor in the Practice. Also, we are a training Practice and fully qualified Doctors gain experience by working with us for six months, another reason why you may be asked to see a different Doctor.
Nurses in the Practice will see Patients on a "first come, first seen" basis for interventions such as dressings, suture removal, holiday vaccinations, injections, etc, during normal surgery hours.
We endeavour to keep our Patients informed of approximate waiting times.
We do offer appointments for some of our other services, such as minor operations, medical and insurance reports, etc.
Between 8:00am and 6:30 pm a Doctor is always available for emergency telephone consultations.
For any emergencies outside those hours, patients should still telephone the surgery and a recorded message will provide the Emergency Centre telephone number who should be contacted for advice. Please be aware that your telephone call may be recorded.
If a consultation is necessary, Patients will be expected to attend the centre. A home visit will only be made based on the medical need, at the Doctors on duty discretion.
Between the Surgery times, a Doctor will be available for emergency consultations and telephone advice. Calls will be answered and dealt with as quickly as possible during normal working hours. When the surgery is closed and in case of emergency, a recorded message will tell you the number to call to contact the Doctor on duty.
You may request medication by post, in person, online or over the telephone. Please allow 24 hours’ notice for telephone/personal orders and 48 hours’ notice for online orders. For postal requests please enclose a stamped addressed envelope.
All staff in the Practice are bound to maintain Patient confidentiality. Any proven breach will be treated extremely seriously. Confidentiality also extends to family members, therefore medical information relating to you will not be divulged to a family member without your written consent.
In accordance with the Data Protection Act 1984 and the Access to Medical Records Act 1990 - Patients may request to see their medical records. Notice must be given, by appointment, and an administration may be involved. No information will ever be released without you prior consent unless we are legally obliged to do so.
The Practice is registered with the Data Protection Agency.
Patients should expect to be treated with respect and courtesy to all members of the Practice.
The care of our Patient is fundamental to the Service we provide and it should be recognised that the Patient has a responsibility in part for his or her own well-being. We may prescribe treatment to aid a particular complaint or condition and may make recommendation to changes and/or modifications in lifestyle to promote the Patient's well-being.